Ways to Increase Housekeeping Efficiency

For over 40 years, leading hotels, resorts, spas, and restaurant owners have leaned on our expertise to deliver exceptional cleaning services. Those four decades of service have taught us a lot about increasing housekeeping efficiency.

Here are some strategies we use to streamline workflows, encourage team member growth, improve quality control, and more.

Training & Communication

Our staff is the backbone of our business, which is why we continue to invest in them.

It begins with cross-training each employee, ensuring team members are versatile and can flex to handle numerous tasks. This adaptability is critical, especially in an industry where demands and priorities shift instantly.

We also encourage open and effective communication to facilitate an environment where leaders communicate honestly and respectfully. Leaders set the example. The more approachable and encouraging they are, the more likely team members are to adopt similar practices.

Performance Incentives

Kind words go a long way, but performance incentives provide tangible rewards. That’s a strong motivator.

Performance incentives are also helpful because they are generally tied to measurable outcomes. This offers a few benefits. It reinforces strong performance and helps us continually improve, while also ensuring we attract and retain a competitive workforce.

Task Organization & Prioritization

Employees need a structured workflow—a systematic process that keeps them organized in an environment where consistency is critical.

Guests choose the hotels and spas we service because they offer the perfect blend of predictability and personalization. The only surprises guests want are pleasant ones!

To achieve that consistency, our team members need tried and true checklists that are flexible enough to accommodate specific guest requests and allow for a personalized experience.

Using Technology Effectively

Since we’re talking about checklists, this is a good time to mention technology.

There are numerous mobile apps specifically designed for the housekeeping industry. This technology allows you to create, customize, and review task progress in real- time—then deliver the information directly to your team members’ mobile devices.

This technology benefits every department, not just housekeeping. How? Streamlining communication between team members and keeping them informed about guest check-ins, check-outs, room reassignments, cleaning status, and more.

To be sure, this benefits your entire team. But it also helps you maintain consistency across every channel, which increases guest confidence and satisfaction.

Quality Control Checks

Before you look for ways to control quality, you must define what “quality” means and set a measurable standard to ensure you maintain it.

There are several metrics you can use to measure quality.

For example, you could use room cleanliness scores, the number of rooms cleaned by each staff member during each shift, how long it takes to clean each room, guest satisfaction ratings, and more. Once you’ve set the standard, clearly communicate your expectations to staff. Then, review and adjust as necessary.

We’ve Set the Industry Standard Since 1983

Want to do more than just meet industry benchmarks? A partnership with Hotel Cleaning Services will help you set the standard. From first-rate cleaning services that make your property shine to hotel and hospitality staffing that provides a well-trained workforce, we’re ready to exceed your expectations. Contact us today!